This paper delves into the nascent paradigm of Explainable AI (XAI) and its pivotal role in enhancing the acceptability of growing AI systems that are shaping the Digital Management 5.0 era. XAI holds significant promise, promoting compliance with legal and ethical standards and offering transparent decision-making tools. The imperative of interpretable AI systems to counter the black box effect and adhere to data protection laws like GDPR is highlighted. This paper aims to achieve a dual objective. Firstly, it provides an indepth understanding of the emerging XAI paradigm, helping practitioners and academics project their future research trajectories. Secondly, it proposes a new taxonomy of XAI models with potential applications that could facilitate AI acceptability. Although the academic literature reflects a crucial lack of exploration into the full potential of XAI, existing models remain mainly theoretical and lack practical applications. By bridging the gap between abstract models and the pragmatic implementation of XAI in management, this paper breaks new ground by launching the scientific foundations of XAI in the upcoming era of Digital Management 5.0.

oct

Marseille, France

https://ieeexplore.ieee.org/document/10319030/