"Facebook, YouTube Warn Of More Mistakes As Machines Replace Moderators"

Facebook, YouTube, and Twitter have sent most of their tech workers to work from home, as the coronavirus spreads.  Since most workers are working from home, this means that social media companies are relying more heavily on automated systems to flag content that violates their rules.  Tech companies have been saying for years that they want computers to take on more of the work of keeping misinformation, violence, and other objectionable content off their platforms.  However, social media automated systems were not ready for the challenge of being relied on as much as they are at the moment.  Human reviewers are still needed to look for posts that violate social media companies' rules because their automated systems are not as accurate.  This abrupt shift in using mostly just automated systems to go through posts has made it so that the automated systems are making mistakes.  Some posts or videos that should be taken down are staying up, and others that should stay up are being incorrectly removed.  The World Health Organization is calling the situation an infodemic, where too much true and false information is being shared, which makes it hard for users of social media platforms to find trustworthy information.  

NPR reports: "Facebook, YouTube Warn Of More Mistakes As Machines Replace Moderators"